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General Questions
What is Oyahh?
Oyahh is an online grocery store based in London, offering fresh food, beverages, and household products with convenient delivery across the UK.
How do I place an order?
Browse our products, add the items you want to your basket, and proceed to checkout. Provide your delivery details and payment information to complete your order.
Do I need an account to order?
You can shop without an account, but creating one makes checkout faster, lets you track orders, and gives access to discounts and loyalty offers.
What payment methods are accepted?
We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
What is your returns and refund policy?
Perishable items cannot be returned unless damaged or spoiled on delivery. Non-perishable or defective items can be returned for a refund. Refunds are processed after inspection. Please see our full Refund Policy for details.
Membership
What is the Oyahh Membership Program?
Oyahh Membership is a loyalty program that rewards you for shopping with us. Members enjoy exclusive discounts, special offers, and early access to promotions.
How do I join the membership program?
Simply create an account on our website and opt in for the membership program. Membership may be free or subscription-based, depending on the plan.
Are there any fees for membership?
Membership fees, if any, will be clearly displayed when you sign up. Some membership tiers may be free, while premium tiers offer extra benefits for a subscription fee.
Do my points expire?
Yes, membership points have an expiration date. The expiry period will be clearly mentioned in your account and program terms.
How do I redeem my points or rewards?
At checkout, you can apply your points or rewards to your order. Points cannot be exchanged for cash and may be subject to minimum purchase requirements.
Orders & Billing
How do I place an order?
Browse products, add them to your basket, and proceed to checkout. Enter your delivery information and payment details to complete your order.
Can I modify my order after placing it?
Orders can be modified or cancelled only before they are dispatched. Once your order is shipped, changes cannot be guaranteed.
How can I track my order?
After your order is dispatched, you will receive a confirmation email with a tracking link. You can also track your order by logging into your Oyahh account.
What payment methods are accepted?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Is it safe to use my payment card on your website?
Yes, Oyahh uses secure, encrypted payment gateways to ensure that all transactions are safe and protected. We do not store your payment card details on our servers.
Product
How do I know if a product is in stock?
Product availability is displayed on the product page. If a product is out of stock, you may see an option to be notified when it becomes available.
Are your products fresh and safe to consume?
Yes, we source high-quality groceries and perishable items from trusted suppliers. All products are stored and handled according to UK food safety standards.
Do you sell organic or specialty products?
Yes, Oyahh offers a range of organic, gluten-free, vegan, and specialty products. You can filter by category on our website.
What should I do if a product is damaged or defective?
Please contact our customer support immediately with details and photos of the product. We will arrange a replacement or refund as per our Refund Policy.
Can I request a product that is not listed on your site?
We welcome suggestions! You can contact us through our website or email us with product requests. While we cannot guarantee availability, we consider all customer requests.
Shipping
What areas do you deliver to?
We deliver to most locations across the United Kingdom. Delivery availability is confirmed at checkout based on your postcode.
How long will my order take to arrive?
Delivery times vary depending on your location and product availability. Most orders are delivered within 1–3 working days. Estimated delivery times are displayed at checkout.
Are there delivery charges?
Delivery charges, if applicable, are displayed at checkout. Some orders may qualify for free delivery based on order value or promotional offers.
Can I choose a specific delivery time or date?
Yes, you can select your preferred delivery slot during checkout, subject to availability.
What happens if I’m not home during delivery?
If no one is available to receive the order, our delivery partner may leave it in a safe place or attempt a re-delivery. You will be notified via email or SMS.
Returns
What is Oyahh’s returns policy?
We accept returns for items that are defective, damaged, or incorrect. Perishable items can only be returned if they are damaged or spoiled upon delivery.
How do I request a return?
Contact our customer support via email or phone with your order details and reason for return. Our team will guide you through the return process.
How long do I have to return an item?
Non-perishable items must be returned within 14 days of delivery. Perishable items should be reported immediately upon receipt if damaged or spoiled.
Are there any items that cannot be returned?
Yes, most perishable goods (like fresh produce, dairy, and bakery items) cannot be returned unless damaged or spoiled. Gift cards and promotional items are also non-returnable.
How do I get a refund?
Once your return is received and inspected, we will process your refund using the original payment method. Refunds typically take 3–7 working days to appear in your account.
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