Terms & Conditions

OYAAH Terms & Conditions
Effective Date: [Insert Date]
Welcome to OYAAH. By accessing or using our website (“Site”), you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use the Site.

1. General

OYAAH is an online grocery platform providing food, beverages, and household products.
By using the Site, you confirm you are at least 18 years old and legally able to form contracts.
We may update these Terms from time to time. Changes are effective immediately when posted. Continued use of the Site constitutes acceptance of any updates.

2. Account Registration

Some services require account creation. You must provide accurate and up-to-date information.
You are responsible for keeping your login details confidential.
Notify us immediately if you suspect unauthorised use of your account.
We reserve the right to suspend or terminate accounts where suspicious activity or breaches of these Terms are identified.

3. Product Information

We make every effort to ensure product descriptions, images, and prices are accurate.
Images are for illustrative purposes only. Actual products may vary.
We reserve the right to correct errors in product details, pricing, or availability at any time.

4. Orders and Payments

Placing an order constitutes an offer to purchase under these Terms.
Orders are subject to acceptance and availability. We may refuse or cancel an order where necessary.
Payment is processed securely via third-party payment providers. We do not store full payment details.
You authorise us to charge your chosen payment method for confirmed orders.
All applicable taxes, duties, or fees will be displayed at checkout.
Substitutions
On occasion, if an item is unavailable, we may provide a substitute product of equal or greater value at no extra cost. Substitutes will always be of similar type and quality to the original product. If you are not satisfied, you may reject the substitute at delivery or return it for a full refund under our Returns Policy.

5. Delivery Policy

Delivery times are estimates only and may be affected by circumstances outside our control.
Delivery charges will be shown at checkout.
You must provide accurate delivery details. We are not responsible for failed deliveries caused by incorrect information.
Risk of loss passes to you only when you (or a nominated recipient) take physical possession of the goods.
Certain products may require age verification upon delivery.
Minimum order values or geographical restrictions may apply.

6. Returns, Refunds, and Cancellations

Nothing in these Terms affects your statutory rights under UK consumer law.
For most non-perishable products, you have a legal right to cancel within 14 days of receiving the goods and receive a full refund.
Perishable or fresh items cannot be returned unless faulty, damaged, or not as described.
Refunds are processed after inspection in line with our Refund Policy.
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be guaranteed.
Shipping charges are non-refundable unless goods are faulty or we are at fault.

7. Subscription & Loyalty Programs

Subscriptions and loyalty programmes may be offered on certain products.
Subscription terms, fees, and renewal conditions will be clearly stated at sign-up.
You may cancel subscriptions according to the policy provided at the time of purchase.
We reserve the right to change or terminate loyalty programmes with reasonable notice.

8. User Conduct

You must not:
Use the Site for unlawful or fraudulent purposes.
Interfere with Site security or disrupt its operation.
Upload or share harmful, offensive, or unlawful content.
Attempt to access restricted areas of the Site without authorisation.

9. Intellectual Property

All content, including text, images, designs, and logos, is owned by OYAAH or licensed to us.
You may not copy, reproduce, or use any content without prior written permission.

10. Third-Party Services

Our Site may include links to third-party services such as payment processors or delivery providers.
We are not responsible for their content, services, or privacy practices.
Your use of third-party services is subject to their own terms and conditions.

11. Limitation of Liability

We are not liable for indirect, incidental, or consequential losses resulting from the use of our Site or products.
We do not guarantee uninterrupted or error-free service.
We are not responsible for losses caused by delivery delays, user error, or failures of third-party providers.
However, we do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.

12. Privacy & Data Protection

Your use of OYAAH is also governed by our Privacy Policy.
We collect and process your personal data only as necessary to provide our services and improve your experience.
By using the Site, you consent to the processing of your data in line with our Privacy Policy.

13. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including extreme weather, strikes, accidents, government restrictions, or pandemics.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.